Inline Communications Sales Terms and Conditions

  1. BINDING AGREEMENT. Inline Communications Inc. shall furnish all cable, hardware, software and labour necessary to install the equipment at the customer site as described in the quotation attached as Schedule “A , excluding any configuration of any existing data network or any of its components unless previously specified in the agreed upon contract. The terms in this Agreement shall prevail over and replace another verbal or written communications between Customer and Inline Communications Inc., including any terms in a purchase order or other document issued by Customer. No other terms and conditions apply, except as expressly agreed to in writing by Inline Communications Inc.
  2. PAYMENT TERMS
    1. SECURITY INTEREST: The Customer is responsible to remit a 50% deposit on the total cost of the agreed overall sale. This deposit is due prior to installation payable by cash or cheque.
    2. BALANCE: The remaining balance must be paid in full on delivery of equipment.
    3. EXTRA CHARGES: Any payment made with major credit cards will be subjected to a processing fee of 2.5% on top of the total amount charging.
  3. EXISTING DATA NETWORK. Inline Communications Inc. warranties any network structured cabling installed by Inline Communications Inc professionals for ten years. Inline Communications Inc. does not assume any responsibility for the adjustments of the client’s internal data network unless ordered and paid for in full as an additional service by the customer.. It is the customer’s sole responsibility to ensure that their existing data network and all of its components are functioning according to established industry standards and provide no conflict with new VoIP or any other equipment provided by Inline Communications Inc.
  4. DELAYS. Delays in installation and maintenance shall be excused by acts of God, riots, strikes, third-party carries or service companies or other circumstances beyond Inline Communications Inc.’s control.
  5. CANCELLATION. If Customer cancels an order prior to the delivery or performance of the order, a restocking fee of 15% will apply.
  6. WARRANTY.
    1. Any warranty provided with the Equipment will be provided by the OEM (Original Equipment Manufacturer) and will accompany the Equipment upon delivery. If there is a conflict between the OEM warranty terms provided by Inline Communications Inc. and the OEM warranty terms provided with the Equipment, the OEM terms provided with the Equipment will prevail.
    2. Inline Communications Inc. does not guarantee 100% uninterrupted or error-free operation of the Equipment. There are no express or implied warranties, except as expressly provided by the OEM.
  7. RISK OF LOSS AND TITLE. Customer is responsible for any risk of loss or damage to the Equipment on the delivery date. Title to the Equipment will pass to Customer upon full payment of Total Price to Inline Communications Inc. Should any portion of the purchase price remain unpaid, customer guarantees each item to be insured against fire, theft and “extended coverage” perils for its full insurable value naming Inline Communications Inc. and customers as insures.
  8. LIMITATION OF LIABILITY.
    1. Inline Communications Inc.’s liability for any Equipment failure directly caused by Inline Communications Inc.’s negligence is limited to the cost of repair or replacement of the applicable Equipment part.
    2. Inline Communications Inc.’s total liability for all claims and damages incurred by Customer is limited to 50% of the Total Price paid by Customer.
    3. The Customer agrees that in no event shall Inline Communications be liable for any business or economic loss, for any indirect, special, incidental or consequential damages in connection with or arising out of the provision or performance of the Equipment or service howsoever caused, even if Inline Communications has been advised of the possibility thereof.
    4. Inline Communications Inc. is not be liable for any indirect, special, incidental or consequential damages whatsoever, or for any damages arising out of Customer’s noncompliance with the manufacturer’s or Inline Communications Inc.’s directives for the Equipment.
    5. Inline Communications Inc. will not be responsible for any delays due to circumstances beyond its control.
  9. GOVERNING LAW. This Agreement shall be governed by the laws of the province in which the Agreement is executed by Inline Communications Inc., and the federal laws of Canada as applicable therein, and Customer agrees to comply and cause its End Users to comply with such governing law as applicable.

The signature on the reverse side acknowledges that the Customer accepts all terms and conditions and the agreement is to be binding.

Inline Communications Service Terms and Conditions

 IMPORTANT—READ CAREFULLY: These terms and remain between the Customer (hereafter “Customer and Inline Communications Inc., (“Inline Communications Inc.”) pertaining to the Enterprise or Professional software, products and services identified on the Quotation and Order, which may include one or more of the following: computer software (including SIP and SIP Mobile), telephone and other equipment, certain telecommunications services, associated hosted online services and access to same, media, printed materials, and online or electronic documentation (collectively, the “Service”). These terms and conditions are inclusive of any add-on Orders derived from your initial Order. By agreeing to purchase the Service, you acknowledge and represent that you have read, understand, have the legal capacity to, and hereby agree to be legally bound by this Agreement.

 

TERM

Customer agrees to purchase the Service until terminated by either Customer or Inline Communications Inc., payable in accordance with the payment schedule in the Order or Quotation (that certain document to which Customer has agreed and accepted, either by electronic or physical signature, electronic approval (online “click through”) or other means mutually agreed to, and which contains a detailed description of Customer’s ordered Service).

Customer may terminate the Service at any time by 1) providing thirty (30) days written notice prior to the desired termination date to [email protected], and 2) paying the full amount of the monthly recurring charges for the terminated Service for the month of the effective termination (regardless of whether the termination date is mid-billing cycle (such charges shall be charged).

EQUIPMENT & LIMITED WARRANTY, 30-DAY ACCEPTANCE PERIOD & RETURN POLICY

EQUIPMENT. If Customer purchases Inline Communications Inc. telephone or other equipment (“Equipment”) at the time of their Service purchase, such Equipment shall have a one (1) year replacement warranty as follows: Any Equipment which is not performing to original manufacturer specifications will be replaced by Inline Communications Inc. with like equivalent Equipment (new, like new, or refurbished condition). Inline Communications Inc. shall have the right to reject any request for replacement Equipment where the returned Equipment has failed due to Customer’s reckless or, in Inline Communications Inc.’s sole discretion, unreasonable use.

Further, Inline Communications Inc. may decide in its sole discretion to reject any request for replacement Equipment where Customer is not acting in good faith, or where the Customer has a history of excess failures or requests for replacement; Inline Communications Inc. will pay for return and replacement shipping for any Equipment failures that are due to manufacturer defects or otherwise through normal business use of the Equipment.

Customer will be responsible for the shipping costs to and from Customer site for Equipment which has failures caused through accidental damage or lack or reasonable care. Customer should ship via certified mail or retain tracking information when returning Equipment. Inline Communications Inc. will not assume liability for lost or missing return shipments without a proof of delivery from the carrier used; Customer must contact Inline Communications Inc. to obtain a Support Ticket Number (“Support Ticket”) before taking any return or replacement action. No return of Equipment will be accepted by Inline Communications Inc. without a Support Ticket. All returned equipment must be clearly marked with a Support Ticket, and be accompanied by a complete description of the nature of the defect. All Equipment must be returned as originally provided by Inline Communications Inc. Missing Equipment items may cause Customer to incur further charges.

LIMITED WARRANTY: Unless provided through a separately purchased maintenance, support or warranty agreement, no warranty is provided by Inline Communications Inc. after the one (1) year limited warranty. All other obligations of Inline Communications Inc. to provide warranty repair or replacement shall terminate at the end of the one (1) year limited warranty.

MANUFACTURER WARRANTIES: Inline Communications Inc. shall extend to Customer, on a ‘pass through’ basis, any warranty provided by the manufacturer of any purchased Equipment to the extent permissible. Inline Communications Inc. may assist Customer with such pass-through warranty service at Inline Communications Inc.’s discretion. Inline Communications Inc. may require a security deposit, prepayment or prior return of any Equipment covered under such a pass-through warranty. Inline Communications Inc. reserves the right to reject any returned Equipment which it determines not to be covered under a pass-through warranty, beyond the limited warranty period, not purchased from Inline Communications Inc., or with damage resulting from misuse or other actions not covered under the manufacturer’s warranty. Such Equipment will be returned to the Customer at the Customer’s expense.

RESTOCKING FEE: All returns will be subject to a 15% reconfiguration/restocking fee. Breakage / Damaged Goods All Equipment and hardware items must be returned in “like new” condition and Customer must ship back all materials including, but not limited to, boxes, wires, manuals, and packing materials. Items that are not returned in “like new” condition will not be refunded, and will be returned to the Customer at the Customer’s expense.

COMPLETE FEES: This Return Policy applies only to completed orders. Returns of partial orders will be at Inline Communications Inc.’s discretion.

RETURN PROCEDURE: If, during the Acceptance Period, Customer has notified Inline Communications Inc. in writing of intent to return the Equipment, a Return Material Authorization Number (RMA Number) will be issued. All returned Equipment must be shipped prepaid, clearly marked with an RMA number, and be accompanied by a complete description of the nature of the return. No return of Equipment will be accepted by Inline Communications Inc. without a RMA Number obtained from Inline Communications Inc.

911 SERVICE & LIMITATIONS (FOR FULLY HOSTED SERVICE)

The CRTC requires that Inline Communications Inc. provide e911 service to all customers using the Service within Canada. The terms in this section apply to all customers regardless of location. The e911 service provided by Inline Communications Inc. works differently than traditional wire line 911 emergency services. These characteristics may make e911 services unsuitable for some customers. Because customer circumstances vary widely, customers should carefully evaluate their own circumstances when deciding whether to rely solely upon the e911 service. Customer acknowledges that it is Customer’s responsibility to determine the technology or combination of technologies best suited to meet Customer’s emergency calling needs, and to make the necessary provisions for access to emergency calling services.

E911 CONSIDERATIONS

LIMITED AVAILABILITY: Customer acknowledges that the Service, including e911 service, will not function in all conditions, including but not limited to the following:

ABSENCE OF ELECTRICAL POWER: If there is a power outage, Customer may be required to reset or reconfigure the Equipment before being able to use the Service and e911 service.

INTERNET ACCESS: The Service and e911 service will not function if there is an interruption of Customer’s broadband or high-speed internet access service.

CONFIGURATION AND AVAILABILITY: Customer’s e911 services will not function if Customer’s phone fails or is not configured correctly or if the Service is not functioning for any reason, including suspension or disconnection of Service because of billing or other issues.

NETWORK ISSUES: Due to technical factors in network design, and in the event of network congestion on the Inline Communications Inc. network, there is a possibility that an e911 call will produce a busy signal or will experience unexpected answering wait times and/or take longer to answer than standard 911 calls placed via traditional, legacy, circuit-switched telephone networks.

NON-VOICE SYSTEMS: The Service and e911 service may not function without-dialing systems including home security systems, medical monitoring equipment, TTY equipment, and entertainment or satellite television systems. Customer has no claim against Inline Communications Inc. for interruption or disruption of such systems by the Service, including e911 service.

COST: Inline Communications Inc. passes through to Customer a mandatory e911 service subject to current regulatory terms to cover the costs associated with providing this service. This fee will be charged to Customer for each occurrence.

PHYSICAL LIMITATIONS: Customers who subscribe to e911 service will be required to register the physical location of their Equipment with Inline Communications Inc., and agree to update the location whenever the physical location of their Equipment changes.

SHIPPING CHARGES: All shipping and handling fees are non-refundable. Customer is responsible for the cost of return shipping to Inline Communications Inc. Customer’s responsibility to verify each of these emergency response addresses to ensure first responders are able to assist Customer in case of an emergency. Customer acknowledges that the only mechanism for routing e911 calls to the correct emergency call taker is the physical location(s) currently registered for the account. There may be some delay before the automatic number and location information is passed to the local emergency service operator. In the event that the physical location has not been updated or is not complete, Inline Communications Inc. may attempt to route an e911 call based upon the bill-to or ship-to addresses associated with the customer’s account or initial Order.

WARNING LABELS: Inline Communications Inc. will provide Customer with warning labels regarding the limitations or unavailability of e911 service. Customer agrees to place a label on and/or near each telephone or other Customer premise equipment on which the services may be utilized.

911 ACKNOWLEDGEMENT: The Service does not support 911 emergency dialing or other emergency functions in the same way that traditional wire line 911 services operate. The differences are detailed in this section and you agree to notify any potential user of the services, who may place calls using your telephone/communication system(s), of the e911 limitations described herein. Customer hereby acknowledges that it has been advised of the circumstances under which e911 service may not be available or may be limited in comparison to traditional 911 emergency dialing.

BILLING & PAYMENTS

ORDERS. Customer’s signature (electronic or physical) of an Estimate is a non-cancellable Order by Customer for Service. Orders are not binding until accepted by Inline Communications Inc., in its sole discretion. All Orders and/or shipments shall be FOB Inline Communications Inc. Except in the case of a breach, as provided, once an Order is accepted by Inline Communications Inc., it may be changed or cancelled ONLY with the written consent of Inline Communications Inc.

MONTHLY SERVICE PAYMENT BY CREDIT CARD ONLY. All Service Orders require a valid credit card number (“Credit Card”). Customer authorizes Inline Communications Inc. to charge the Credit Card for all fees and charges arising from Customers use of the Service due on the first of each month, to be processed on the first business day of each month. Customer agrees to notify Inline Communications Inc. of any change to the Credit Card information including, but not limited to, changes in account number, expiration date or billing address. Inline Communications Inc. shall not be responsible for any damages resulting from cancellation of Service arising from unreported changes to Credit Card information, credit limitation or other inability to charge the Credit Card. Should the customer require special payment terms, they must be identified prior to the signing of the Order and agreed upon in totality by all

All purchases related to the Service contained in the Order, including but not limited to activation fees, service fees and shipping charges are non-refundable. Upon receipt of an Order from Customer that is accepted by Inline Communications Inc., we will begin the process of setting up the ordered Service for you. Therefore, once an Order has been placed, and accepted by Inline Communications Inc., no refund will be given of any activation fees, setup charges, or other fees incurred, regardless of whether or not such Service was used.

Customer acknowledges and agrees that the Service is provided “AS IS”, as described. Credit allowances for interruption of Service is not required or warranted and shall be provided at the sole discretion of Inline Communications Inc.

 PROMOTIONS. From time to time in its sole discretion, Inline Communications Inc. may offer promotions or discounts of activation or other fees. Customer shall not be entitled to a subsequent credit for such promotions or discounts, if not available and/or issued at the time of purchase.

EQUIPMENT PURCHASE. All hardware and Equipment purchases related to the Service contained in the Order, including but not limited to phone system hardware, modems, routers, switches, and shipping charges are payable by cheque due on the terms agreed upon in the signed Order. Payment made by credit card on such Orders is subject to a 2.5% processing fee on the total cost of the Order. Upon receipt of an Order from Customer that is accepted by Inline Communications Inc., we will begin the process of setting up the ordered Service for you. Therefore, once an Order has been placed, and accepted by Inline Communications Inc., no refund will be given of any activation fees, setup charges, or other fees incurred, regardless of whether or not such Service was used.

BILLING. Inline Communications Inc. will bill all fees and charges (described below) to Customer’s Credit Card provided.

TAXES. Amounts contained in the Estimate do not include any customs duties, sales, use, value added, excise, federal, provincial, local, public utility, universal service or other similar taxes. All such taxes shall be paid by Customer and will be added to any amounts otherwise charged to Customer, and Customer will be liable for and will pay in full all such amounts.

e911. All Customers are required to subscribe to Inline Communications Inc.’s e911 service and will be subject to a monthly e911 service charge. The monthly e911 service fee shall be included in the applicable business plan charges for the associated line and Customer shall reimburse Inline Communications Inc. for the direct costs it incurs in providing e911 service, including state, county and municipal e911 surcharges, e911 automatic location information (ALI) database storage, line information database and caller id (LIDB/CNAM) expenses, and any other taxes or surcharges directly or indirectly associated with the provision of e911 service. Inline Communications Inc. reserves the right to adjust the level of charges associated with the provision of e911 service to reflect increases or decreases in the costs Inline Communications Inc. incurs. Other fees may apply for usage of e911 service as outlined.

TOLL CHARGES. Every call to or from Equipment using the Service that originates or terminates in the Public Switched Telephone Network (“PSTN”), including other VoIP networks and inbound toll free number calls to Customer’s toll free number (if applicable), is considered a Toll Call. The duration of each call is to be calculated in 30 second increments and rounded up to the nearest 30 second increment for any fraction of minutes used. If the computed charge for a call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. Customers who are on an Unlimited Plan (defined below) shall not be charged for telephone calls to inclusive countries, as agreed upon at time of acceptance of the original Order. As noted therein, certain types of calls, including but not limited to mobile phones and premium rate phones, will not be included in the unlimited calls program, and will be billed in accordance with our premium rate charts.

INTERNATIONAL RATES. When Customer dials an international PSTN phone number or mobile phone number, charges may apply regardless of whether the party on the other line answers the call. By default, all international calling routes are closed at the original time of Service installation and are only programmed upon request for the specifically requested country codes. Customer is responsible for identifying the country codes the Business will require calling at time of acceptance of the original Order. Calls made by a Customer to an international mobile or premium rate international telephone number may result in higher toll charges. International rates vary by destination country, city, and band, and are subject to change by Inline Communications Inc. from time-to-time without prior notice. You will be charged for all calls to any international destination, excluding inclusive countries, in full-minute increments at Inline Communications Inc.’s then current rate, available upon request. Note that certain limitations apply to Customer’s ability to place calls to certain international destinations and types of phones, including but not limited to, satellite phones. Contact [email protected] for details or to make arrangements to pre-pay for such services.

 PRICE CHANGES AND OTHER MODIFICATIONS. Changes to charges, fees or taxes for the Service (other than international calling rates which are updated from time to time and available upon request) are effective after 10 days’ notice has been sent Customer via email to the authorized email address for Customer’s account. Inline Communications Inc. may decrease prices without providing advance notice. Customer must dispute mistakes in charges, fees or taxes in writing within thirty (30) days of the date of the charge, fee or tax by Inline Communications Inc. After thirty (30) days from the date of the charge, fee or tax, Customer waives any objection and further recourse. Written statements disputing charges must be sent to: [email protected] The existence of a validly filed dispute shall in no way relieve Customer of its obligation to pay all amounts billed by Inline Communications Inc., including any disputed amounts.

MONTHLY RECURRING FEES. Monthly service fees including any associated taxes and fees are paid in advance of each month’s service. Applicable usage charges, as agreed on the original Order, are charged on the next calendar month.

NON-RECURRING CHARGES. Toll charges, and any other applicable charges which may include, but may not be limited to, usage charges, fax charges, activation fees, shipping charges, disconnection fees, equipment charges, and any other applicable charges are billed subsequent to the end of each month’s service. The Credit Card will be charged prior to the end of the month if at any time Customer’s cumulative Non-Recurring Charges exceed two hundred fifty dollars ($250.00). The Credit Card will be charged for any additional Non-Recurring Charges at the end of the month.

ADD-ON ORDERS. Any additional Orders, software or licenses added after the commencement of Service will be billed pro-rats for the initial month.

NON-PAYMENT. If payment cannot be charged to the Credit Card for any reason then, without any notice to Customer, Inline Communications Inc. reserves the right to either suspend or terminate

Customer’s access to and/or use of the Service and to terminate this Agreement. Delinquent payments are subject to a late-payment charge of the greater of 1.5% of the outstanding balance, or the maximum amount allowed by law, whichever is higher. Inline Communications Inc. shall not be responsible for any third party costs incurred by Customer for exceeding credit limit, insufficient funds or other reasons. An activation fee may be imposed prior to reinstatement of any Service.

TAXES AND FEES

 

REASONABLE USE, PROHIBITED USE, AND FRAUD

REASONABLE BUSINESS USE. Any of Inline Communications Inc.’s service plans that offer unlimited minutes of PSTN calls (“Unlimited Plans”) are for reasonable business use of Customer only.

ACTIVITIES SUCH AS auto dialing, continuous or extensive call forwarding, use of virtual extensions for regular business use, continuous connectivity, fax broadcast, fax blasting, unlawful or unauthorized telemarketing, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process, AND where Customer’s average outbound minutes per user (defined as the total number of outbound minutes used by Customer divided by the number lines purchased by Customer) exceed 2000 minutes a month, are NOT Reasonable Business Use as intended for the Service. If Inline Communications Inc. determines that Customer use of the Service is not within the scope of Reasonable Business Use, Inline Communications Inc. reserves the right to invoice Customer for any additional users or usage, including the right to charge Customer’s Credit Card at the then current per-minute rate and/or to terminate or modify the terms of Customer’s Service.

PROHIBITED USE. Any use of the Service or any other action that causes a disruption in the network integrity of Inline Communications Inc. or its vendors, whether directly or indirectly, is strictly prohibited and may result in termination of the Service at the sole discretion of Inline Communications Inc. Customer understands that neither Inline Communications Inc. nor its vendors are responsible for the content of the transmissions that may pass through the Internet and/or the Service. Customer agrees that it will NOT use the Service in ways that violate any law or regulation (including but not limited to laws prohibiting transmission of unsolicited fax advertisements), infringe the rights of others, or interfere with the users’ services or equipment of to network.

Customer agrees and represents that it is purchasing the Service for its own internal use, and shall not resell, transfer or make a charge for the Service without the advance written permission of Inline Communications Inc. Customer shall not transmit through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Any use found to be inconsistent with this restriction will result in termination of the Service.

FRAUD. It is the express intention of the parties that Customer, and not Inline Communications Inc., shall bear the risk of loss arising from any unauthorized or fraudulent usage of the Service. Inline Communications Inc. reserves the right, but is not required, to take any and all action it deems appropriate (including blocking access to particular calling numbers or geographic areas) to prevent or terminate any fraud or abuse in connection with the Service, or any use thereof, provided, however, that any such action shall be consistent with applicable federal and state laws, rules, and regulations and provided further that the failure to take any such action shall not limit Customer’s responsibility for all usage of the Service.

 

TELEPHONE NUMBER

OWNERSHIP. Any telephone number provided by Inline Communications Inc. to the Customer (“Number”) shall be leased and not sold. Inline Communications Inc. reserves the right to release, change, cancel or move the Number at its sole discretion. Where customer wishes to port in telephone number(s) for use with the Service, Customer should NOT cancel service with the current/previous service provider(s) until Inline Communications Inc. confirms to Customer that the numbers have been successfully ported to Inline Communications Inc. Customer is solely responsible for the timely termination of all services with current/previous service provider(s) and the settlement of any charges owed to their current/previous service provider. Additionally, Customer is responsible for the verification that the Number(s) provided to Customer meet the necessary requirements of Customer (i.e., such Number will be considered a local number to Customer in Customer’s area or such number is sufficiently different from a customer competitor’s number, etc.). Inline Communications Inc. will reasonably accommodate Customer with a particular number selection, prefix or sequence, as available and able to accommodate. Inline Communications Inc. accepts no responsibility or liability in the number ultimately issued or selected for the Service.

LISTING. Additionally, Customer’s Number will likely NOT be listed in any local or regional telephone book unless Customer has taken independent steps to pay for telephone number or business advertisement. Numbers associated with the Service are not utilized with a traditional wire line/carrier. Inline Communications Inc. makes no warranty and accepts no responsibility or liability for Customer’s Number(s) NOT being listed in telephone books or other directories.

PORTING. Customer’s porting away of a telephone number does not extinguish Customer’s obligations and/or limitations under this Agreement, including the notice requirements. Customer is responsible for any applicable non-recurring fees related to the porting of the number. Customer is responsible for providing Inline Communications Inc. with the most recent telephone bill from their current provider, including the page which details the full company name and business address of the Customer as listed with the provider. These prices are subject to change without notice per current porting rates. This includes the following:

  • $10 Non Recurring Charge applied to a successfully ported on-net Canadian number
  • $45 Non Recurring Charge applied to a successfully ported off-net Canadian number
  • $85 Non Recurring Charge applied to any rejected request due to incorrect customer information provided

TOLL-FREE PORTING. Customer’s porting away of a Toll Free telephone number does not extinguish Customer’s obligations and/or limitations under this Agreement, including the notice requirements. Customer is responsible for providing Inline Communications Inc. with the most recent telephone bill from their current provider, including the page which details the full company name and business address of the Customer as listed with the provider. Customer is responsible and required to sign a Letter of Authorization (“LOA”), which Inline Communications Inc. will submit to authorize and acknowledge the acceptance of the porting request. Customer acknowledges that any Toll Free numbers provided by Inline Communications Inc. are strictly for incoming Canadian and North American traffic. Customer is responsible for any applicable non-recurring fees related to the porting of the Toll Free number. These prices are subject to change without notice per current porting rates. This includes the following:

  • $10 Non Recurring Charge applied to a successfully ported on-net Canadian number
  • $45 Non Recurring Charge applied to a successfully ported off-net Canadian number
  • $85 Non Recurring Charge applied to any rejected request due to incorrect customer information provided

 

TECHNICAL SUPPORT AND SCHEDULED MAINTENANCE

 TECHNICAL SUPPORT. Inline Communications Inc. provides technical support to Customer via telephone and email for the purchased Service only unless otherwise stated in the original Order. Support for other applications and uses is not provided or implied. Items outside the scope of Technical Support include, but are not limited to: your router (if not purchased from Inline Communications Inc.), your cable modem or DSL modem, any other type of modem providing Internet service to your location, any network switches or hubs, electricity, any wall outlets or jacks for power or Internet connectivity, grounding cables, and any other environmental variable related to, but not required for, operation of the Service. Technical support will be billed at current Inline Communications rates for remote or on-site technician time, available upon request. Rates may fluctuate without notice. Customer agrees to pay for all requested work at the rates in place, unless specially agreed at time of acceptance of original Order.

Inline Communications Inc agrees to provide unlimited remote support for the first 30 days after installation of the phone system and service named in the approved Order. This remote support strictly covers the above and is subject to reasonable use at the sole discretion of Inline Communications Inc. Remote requests included in the free initial 30 days cover extension changes and swapping, troubleshooting problematic extensions, and troubleshooting problematic service disruptions. In the case that a technician is required to go on site, at the sole discretion of Inline Communications Inc, a technician  may be dispatched free of charge up to 2 times after review of the scope of work within the request. This support within the first 30 days does not cover any third party purchased equipment or services.

Scheduled Maintenance From time-to-time, Inline Communications Inc. performs maintenance to update servers and software that are part of the Service. Inline Communications Inc. performs scheduled maintenance between 10:00pm to 4:00am EST. Inline Communications Inc. may, in certain circumstances, need to perform maintenance at other times. At any time that Inline Communications Inc. is required to perform emergency or un-planned maintenance, Inline Communications Inc. will make reasonable efforts to notify the account contact that has been listed in our online administrative control panel or via email to such Customer email address on file. However, at times, emergency or unplanned maintenance may have to be done before Inline Communications Inc. can give any notice to Customer. In any event, Inline Communications Inc. will not be liable (under this Agreement or any uptime service agreement) for service interruptions where maintenance is prudent to perform.

TERMINATION

 BY CUSTOMER. Customer may terminate this Agreement in accordance with this Agreement. Customer is responsible for all Termination Charges and Service related charges, including usage, until the termination date.

BY INLINE COMMUNICATIONS INC. Inline Communications Inc. reserves the right, at its sole discretion, to suspend, terminate or change the Service without advanced notice for any reason, including without limitation, misuse of the Service in any way, Customer’s breach of this Agreement, Customer’s failure to pay any sum due hereunder, suspected fraud or other activity by Customer that adversely affects the Service. Inline Communications Inc., Inline Communications Inc.’s network or other Customers’ use of the Service. Inline Communications Inc. reserves the right to determine, at its sole discretion, what constitutes misuse of the Service and Customer agrees that Inline Communications Inc.’s determination is final and binding on Customer. Inline Communications Inc. may charge an activation fee to reactivate a terminated service. Additionally, in the event of termination due to a Customer breach, Customer shall remain fully obligated for the payment of all taxes, fees, and charges for Service ordered for the remainder of the billing cycle.

TERMINATION CHARGE. Upon Termination, in addition to any outstanding balance incurred or due on your account, Customer shall pay the full amount of the monthly recurring charges for the terminated Service for the month of the effective termination (regardless of whether the termination date is mid-billing cycle), in addition to any additional charges incurred under this Agreement. You agree that Inline Communications Inc. may charge such unpaid balance to the Credit Card.

LIABILITY AFTER TERMINATION. Termination or expiration of this Agreement will not extinguish Customer’s obligations or liability arising prior to such termination or expiration. Notwithstanding, and after the effective date of any termination, Inline Communications Inc. shall not be liable to Customer for any obligations under this Agreement, including continued provision of Service.

INDEMNIFICATION

CUSTOMER. CUSTOMER AGREES TO RELEASE, DEFEND, INDEMNIFY, AND HOLD

HARMLESS INLINE COMMUNICATIONS INC., AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, VENDORS AND CONTRACTORS (“INDEMNIFIED PARTY” OR “INDEMNIFIED PARTIES”) FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, LOSSES, INJURIES AND JUDGMENTS (INCLUDING RELATED COSTS AND EXPENSES AND REASONABLE ATTORNEY’S FEES AND OTHER LITIGATION EXPENSES) (“CLAIM” OR “CLAIMS”) INCURRED BY THE INDEMNIFIED PARTY(IES) ARISING OUT OF OR RELATING TO CUSTOMER’S (A) VIOLATION OR BREACH OF ANY TERM OF THIS AGREEMENT, OR (B) MISUSE OF THE SERVICE. FURTHER, CUSTOMER AGREES TO RELEASE, DEFEND, INDEMNIFY, AND HOLD HARMLESS INDEMNIFIED PARTY(IES) FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIM(S) RELATED TO THE FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED TO E911 SERVICE.

Inline Communications Inc. shall have no indemnification obligations with respect to any third party action alleging that the use of any Service, or any part thereof, in combination with products not supplied by Inline Communications Inc. infringes any third party intellectual property rights provided that the infringement is (a) due solely to the combination and use of such products together, if the use of the Service independent of any product not supplied by Inline Communications Inc. would not have given rise to the claim; or (b) Customer is advised by Inline Communications Inc. either directly or by means of Documentation, marketing or other published materials that the use of Inline Communications Inc. Service in tandem with such products represents a risk of infringement; and (c) Customer combines and uses such products with Inline Communications Inc.’s Service in contravention of Inline Communications Inc.’s disclaimer.

Inline Communications Inc.’s indemnification obligations pursuant to this agreement shall be subject to the indemnified party (a) notifying the indemnifying party promptly in writing of such action, (b) giving the indemnifying party exclusive control and authority over the defense or settlement of such action, (c) not entering into any settlement or compromise of any such action without the indemnifying party’s prior written consent and (d) providing all reasonable assistance to the indemnifying party (provided that the indemnifying party reimburses the indemnified party for its out-of-pocket expenses incurred in providing such assistance).

DISCLAIMERS AND LIMITATION OF LIABILITY

 DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH HEREIN,

INLINE COMMUNICATIONS INC. PROVIDES THE SERVICE “AS IS” AND WITH ALL FAULTS. INLINE COMMUNICATIONS INC. HEREBY EXPRESSLY DISCLAIMS, AND CUSTOMER HEREBY WAIVES, RELEASES AND RENOUNCES ALL OTHER REMEDIES, WARRANTIES, GUARANTEES, OBLIGATIONS, REPRESENTATIONS AND LIABILITIES, EXPRESS OR IMPLIED, ARISING IN FACT, LAW, EQUITY, CONTRACT, TORT, UNDER STATUTE, UNDER WARRANTY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (B) ANY IMPLIED WARRANTY OR CONDITION ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OR TRADE, (C) ANY OBLIGATION, LIABILITY RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM ACTIVE, PASSIVE OR IMPUTED NEGLIGENCE, CONTRIBUTORY NEGLIGENCE, VICARIOUS LIABILITY OR STRICT PRODUCTS LIABILITY OF INLINE COMMUNICATIONS INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES, AND (D) ANY OBLIGATION, LIABILITY OR RESPONSIBILITY FOR LOSS OF SERVICE OR DAMAGE TO ANY EQUIPMENT OR PART THEREOF, OR ANY SERVICE DELIVERED OR PROVIDED UNDER THIS AGREEMENT OR THE ORDER. FURTHER, INLINE COMMUNICATIONS INC. DOES NOT WARRANT THAT THE SERVICE WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS, OR THAT THE SERVICE WILL BE COMPATIBLE WITH CUSTOMER’S EXISTING INTERNET CONNECTION, NETWORK, OR COMMUNICATIONS INFRASTRUCTURE OR ENVIRONMENT.

DISCLAIMER OF CERTAIN DAMAGES. IN NO EVENT WILL INLINE COMMUNICATIONS INC. OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, VENDORS AND CONTRACTORS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, AGGRAVATED, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SERVICE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS AGREEMENT, WHETHER ARISING IN FACT, LAW, EQUITY, CONTRACT, TORT (INCLUDING NEGLIGENCE AS DESCRIBED ABOVE), STRICT LIABILITY, UNDER STATUTE, UNDER WARRANTY OR OTHER THEORY EVEN IF INLINE COMMUNICATIONS INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LIMITATION OF LIABILITY. WITHOUT LIMITING THE FOREGOING, INLINE COMMUNICATIONS INC.’S (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES) LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, THIS AGREEMENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SERVICE REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER SUCH DAMAGES ARISE IN FACT, LAW, EQUITY, CONTRACT, TORT (INCLUDING NEGLIGENCE AS DESCRIBED ABOVE), STRICT LIABILITY, UNDER STATUTE, UNDER WARRANTY OR OTHER THEORY. FURTHER, CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT INLINE COMMUNICATIONS INC. (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES) WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE, INCLUDING E911 SERVICE OUTAGE AND/OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER USING THE SERVICE OR TO ACCESS AN EMERGENCY SERVICE OPERATOR DUE TO THE E911 DIALING CHARACTERISTICS, REQUIREMENTS, AND LIMITATIONS SET FORTH IN THIS AGREEMENT.

DISCLAIMER OF THIRD PARTY ACTIONS AND CONTROL (INCLUDING YOUR SELECTED CARRIER). Inline Communications Inc. does not and cannot control the flow or quality of data to or from the network and other portions of the Internet. Such flow depends in large part on the performance of Internet services selected by you and provided or controlled by third parties. At times, the quality of carrier, and/or the actions or inactions caused by third parties can produce occurrences in which Customer’s Service and/or connection to the Internet (or portions thereof) may be impaired or disrupted.

SECURITY AND FRAUD PREVENTION. Inline Communications Inc. maintains fraud and security monitoring protocols. However, Inline Communications Inc. cannot and does not warrant complete security and fraud prevention of its Service, including any server, equipment or the Inline Communications Inc. network. Accordingly, Inline Communications Inc. disclaims any and all liability resulting from or related to unauthorized intrusions or access and related security events.

DISCLAIMER REGARDING CALL RECORDING. The call recording feature of the Service is provided to Customer “as is” with no prescription or restriction(s) of its use by Customer. Customer is responsible and liable for legal compliance of “call recording,” such as lawful use and requisite notice to employees, agents or third parties. Inline Communications Inc. shall not be liable to Customer or third party(s) involving “call recording” feature(s) of the Service, as selected by Customer. Accordingly, Inline Communications Inc. disclaims any and all liability, claims, or damages resulting from or related to call recording and you agree to hold Inline Communications Inc. harmless in such events. The foregoing disclaimers and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some provinces/jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages. To the extent that those laws apply to this Agreement, the exclusions and limitations set forth above may not apply to you. For further Equipment warranty information, you may contact

Inline Communications Inc. Any warranty DOES NOT apply to any beta software, software made available for testing or demonstration purposes, or any temporary software modules. All such software is provided “AS IS” without any warranty whatsoever.

INTELLECTUAL PROPERTY. All trademarks, copyright, brand concepts, names, logos and designs used by us are intellectual property assets, registered or otherwise, of, or used under license by, Inline Communications Inc. All are recognized as valuable assets of their respective owners, and may not be displayed or used by you in any manner for commercial purposes or copied in any manner for any purpose without the express prior written permission of the Inline Communications Inc. Legal Department. For the purpose of this section, the term “Inline Communications Inc. Intellectual Property” shall include but is not limited to any and all tangible and intangible: (i) rights associated with works of authorship throughout the world, including but not limited to copyrights, neighboring rights, moral rights, and mask works, and all derivative works thereof, (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual and industrial property rights (of every kind and nature throughout the world and however designated) whether arising by operation of law, contract, license, or otherwise, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues thereof now or hereafter in force (including any rights in any of the foregoing), including software or programming delivered hereunder. Any software distributed by Inline Communications Inc. which is licensed under the GNU General Public License (GPL) is specifically excluded from this definition.

All Inline Communications Inc. Intellectual Property is solely for use by Customer as shipped, and may not be used as a replication master or otherwise copied without the written consent of Inline Communications Inc.. Use of software delivered in conjunction with the Service or as a separate item shall be subject to this Agreement and a separate license agreement that Customer shall be required to accept prior to delivery/installation. Customer acknowledges that all Inline Communications Inc. Intellectual Property furnished by Inline Communications Inc. hereunder and the contents thereof are the proprietary property of Inline Communications Inc., and Customer has no right or interest therein except that Customer is granted a perpetual, non-exclusive, worldwide, non-transferable, and non-sublicenseable license to use the Service (including the applicable Inline Communications Inc. Intellectual Property) for Customer’s internal business purposes. This license shall terminate or expire in the same manner this Agreement may expire or be terminated, according to the applicable provisions. All Customer employees may exercise the license granted. No other license(s) are granted by implication, estoppels or otherwise. Customer agrees not to directly or indirectly reproduce, decompile or provide or otherwise make available to any third party any Inline Communications Inc. Intellectual Property. Customer shall be liable for all damages, including loss of anticipatory profits, incurred by Inline Communications Inc. as a result of such unauthorized use, copy or replication. The rights granted hereunder or use of Service (including the Equipment) does not convey any rights or ownership in Inline Communications Inc. patents, copyrights, trademarks, intellectual property or know-how.

FORCE MAJEURE. Inline Communications Inc. will not be liable for delay or failure to furnish the Service(s) contemplated by this Agreement when the delay or failure is caused by circumstances that are not reasonably within Inline Communications Inc.’s control, including an act of God, strike or lockout or other labor dispute, act of the public enemy, war (declared or undeclared), blockade, revolution, civil commotion, lightning, fire, storm, flood, earthquake, explosion, governmental restraint, embargo, inability to obtain or delay in obtaining governmental approvals, permits, or licenses.

GOVERNING LAW, JURISDICTION, AND FEES. This Agreement, the related Estimate(s), Order(s), add-on Orders, and the entire relationship of the parties, shall be governed by and construed under the laws of the Province of Ontario without giving effect to its choice of law principles. THE PARTIES VOLUNTARILY, KNOWINGLY AND IRREVOCABLY WAIVE THEIR RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING TO WHICH THEY MAY BE A PARTY INVOLVING ANY THE AGREEMENT, THE RELATED ESTIMATE(S), ORDER(S), ADDON ORDERS, AND/OR THE RELATIONSHIP OF THE PARTIES. In any formal action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and reasonable attorney(s’) fees.

ENGLISH LANGUAGE. It is the express wish of the parties that this Agreement and all related documents are drawn up in English and that the English version of any document will govern.

ENTIRE AGREEMENT. The Agreement and the Estimate set forth the entire agreement of Inline Communications Inc. and you with respect to the Service, and the subject matter hereof, and supersedes all prior and contemporaneous understandings and agreements, including, without limitation, purchase orders and specifications, whether written or oral. No amendment, modification or waiver of any of the provisions of this Agreement by Customer will be valid unless set forth in a written instrument signed by the parties.

SEVERABILITY. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void, or unenforceable, the remainder of this Agreement will remain in full force and effect and shall control.

MODIFICATIONS. INLINE COMMUNICATIONS INC. RESERVES THE RIGHT, AT INLINE COMMUNICATIONS INC.’S SOLE DISCRETION, TO CHANGE, MODIFY OR OTHERWISE ALTER THESE TERMS AND CONDITIONS AT ANY TIME YOU CAN FIND THE MOST RECENT VERSION OF THESE TERMS AND CONDITIONS AT WWW.INLINECOM.COM (THE “WEBSITE”). SUCH MODIFICATIONS SHALL BECOME EFFECTIVE IMMEDIATELY UPON POSTING SUCH TO THE WEBSITE. IF YOU DO NOT AGREE TO THE POSTED, REVISED TERMS AND CONDITIONS, YOUR SOLE RECOURSE IS TO TERMINATE THIS AGREEMENT, SUBJECT TO SECTIONS WITHIN THIS AGREEMENT. CONTINUED USE OF THE SERVICE FOLLOWING THE POSTING OF MODIFICATIONS WILL CONSTITUTE YOUR ACCEPTANCE OF THE REVISED TERMS AND CONDITIONS. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT: [email protected].